Senior Analytics Engineer, Financial Systems Engineering

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role:

Extend runs a service-contract business where every dollar must be traceable from inbound merchant data, through our operational and analytics databases, into the accounting system, and back out to obligor, reinsurer, and audit reporting.

The Financial Systems Engineering team owns the systems and controls that keep that traceability automated, tested, and auditable. Your scope runs from raw merchant data through invoicing and financial reporting: the models that determine what gets invoiced and reimbursed, the financial models the business reports from, and the tie-outs that prove the numbers agree.

You’ll report to our Director, Financial Systems Engineering. The role is hands-on SQL and dbt with real ownership: you write the logic that produces reported numbers and you answer for what you ship.

What You’ll Do:

• Build and maintain invoicing and reimbursement logic. The models that calculate what has been invoiced, what is due, and what is in error across contracts sold and claims paid.
• Reconcile across systems. Automated tie-outs between inbound merchant data, operational databases, the warehouse, and the accounting system.
• Drive variances to root cause. Establish the source of truth on each side and resolve breaks at the source.
• Build and maintain financial models in dbt. Revenue recognition, obligor and reinsurer reporting, and claim cost, with tests, documentation, and PR review.
• Triage reported data issues. Quantify impact, identify who needs to act, hold affected invoices pending correction, and track the systemic fix.
• Validate claim and service order expense accuracy. Confirm reported expenses match what was paid, and extend automation across reimbursement paths.
• Partner on merchant configuration. Support internal audits of how inbound merchant data maps to internal representations, and work with the owning teams to resolve findings.
• Build standing financial controls. Loss ratio and anomaly monitoring by merchant, closed service orders with unexpected expenses, attribution gaps, each routed to an owner automatically.
• Investigate and correct data against production APIs, and partner with engineering teams on the upstream fixes that stop